Refund policy
ElizaB Refund & Return Policy
At ElizaB everything in this shop is something I genuinely love — and I want you to love it too. Here's how returns and refunds work depending on what you ordered.
🖤 Candles
I want you obsessed with your candle. If something isn't right please reach out within 14 days of receiving your order.
Returns are accepted when:
- The candle arrived damaged or broken
- You received the wrong item
- The candle is unused and in original packaging
Returns are not accepted when:
- The candle has been burned or used
- It has been more than 14 days since delivery
- The item was marked as a sale item at time of purchase
To start a return email us through the Contact page with your order number and a photo if the item arrived damaged. Once we receive and inspect the return we will process your refund within 5–7 business days to your original payment method. Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.
📝 Digital Printables — Lunchbox Notes & Wall Art
Because digital files are delivered instantly and cannot be returned, all digital product sales are final.
That said — we will always make it right if:
- Your file did not download correctly
- The file was corrupted or unreadable
- You received the wrong file
We are not able to offer refunds for:
- Change of mind
- You no longer need the item
- You don't have software to open a PDF (please ensure you can open PDF files before purchasing)
- Printing quality issues based on your home printer settings
All digital files are for personal use only. They may not be resold, redistributed, or claimed as your own work.
📦 All Orders
For any issues please reach out through the Contact page and I'll get back to you within 24–48 hours. I'm a real person running a real shop and I genuinely care about your experience here. 💜